Cancellation and Refund Policy
Cancellation and Refund Policy
At AnatolianColors, we strive to ensure your satisfaction with every purchase. If, for any reason, you wish to cancel your order or initiate a return, please review our policies below.
Order Cancellation:
You may cancel your order within 24 hours of purchase without incurring any cancellation fees.
To cancel an order, please contact our customer service team with your order details.
Orders cancelled after 24 hours may be subject to processing or restocking fees.
Return Policy:
We accept returns within 14 days of the delivery date.
To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
Customers are responsible for return shipping costs unless the item received is defective or damaged upon arrival.
Refunds will be issued once the returned item has been received and inspected by our team.
How to Initiate a Return:
Contact our customer service team to request a return authorization.
Pack the item securely in its original packaging, and include any accessories or documentation.
Refund Process:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions:
Custom or personalized items are not eligible for return unless they are defective or damaged upon arrival.
Clearance or sale items are final sale and cannot be returned unless defective.
Contact Us:
If you have any questions about our cancellation and refund policies, please don't hesitate to contact us. Our customer service team is here to assist you.
Anatolian rugs and kilims, considered among the most important elements of traditional Turkish nomadic life, are anonymous works of art that reflect the cultural accumulation of these lands since prehistoric times, and at the same time convey the Turkish world view and understanding of art. The artists of this extraordinary art are Anatolian women, whom we may never have the opportunity to meet, and who transform the space they live in into a home and sustain the family with the sublime harmony of colors and motifs they use.
The birds, flowers, cypresses and the evocative motifs inspired by nature that these women bring to life on their looms, color the spaces in which they live. The starting point of Anatolian Colors is to carry this beauty around the world. With these anonymous works of art, you can enliven your home with the unique colors of Anatolia, wherever you live in the world.
All rugs in Anatolian Colors reflect the selections of Muammer Sak and Mustafa Haskaraman, two rug masters who have dedicated their lives to rug culture, or are from their own collection. Together with your rugs we will send you a certificate signed by them and approved by Cappadocia University, stating the origin of the rugs, as well as the type and quality of the dyes and materials used.
Anatolian Colors is also committed to the sustainability of the endangered Turkish art of weaving and supports the production of rugs and kilims. We hope to add these "production rugs" to the collection very soon.
The colors and motifs of Anatolian rugs, which reflect the beauty of the nature we share, give us a sense of peace and freedom and make us want to protect nature together, forever.
Contact us to share and be a part of this beauty.